Refund Policy

1. Overview

At Modico, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms under which refunds, returns, and exchanges are processed.

2. Returns

  • You have 14 days from the date of receiving your product to request a return.

  • To be eligible for a return, your item must be unused, in its original packaging, and in resellable condition.

  • A receipt or proof of purchase is required to process any return.

3. Non-Returnable Items Certain types of items cannot be returned, including:

  • Personalized or customized products

  • Perishable goods

  • Digital downloads or gift cards

  • Items marked as final sale

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

  • If approved, your refund will be processed within 14 days using the original payment method.

  • If rejected, we will notify you of the reason, and the product will be returned to you at your expense.

5. Shipping Costs for Returns

  • The customer is responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with proof (photos or videos). We will offer a replacement or a full refund, including shipping costs.

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then, contact your credit card company; it may take some time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected].

9. Contact Information

For questions regarding refunds and returns, please contact us at:

ADT DOOEL
29-ti Noemvri
1200 Tetovo
Email: [email protected]

Last modified: 07.02.2025